Web-based

No special hardware or software required

Quick and easy
set-up in as little
as one hour



Pricing based on
booking volume


Powerful
functionality


Unlimited technical support


Microsoft
SQL Server 2000


Code streamlined by
SQL Stored Procedures
and SQL Triggers


Tested using
real-time data and
performance load scenarios



Ease of Use

64-bit key,
unique to each client


Nightly data backups

Disaster Precautions
& Recovery



A web-based group travel software application, GroupMinder functions both as an in-house and online reservation system. The in-house, or Intranet, component manages customer, vendor, and reservations data that are input by your agents, while the online, or Internet, component allows your customers to independently book travel packages from your website.

 

Under development since late 2000, GroupMinder springs from the many years of group travel experience of Joel Malnick and Sarah Twibell, co-owners of Collegiate Athletic Travel (CAT), a national leader in sports travel management since 1972.

Since 1980, Malnick and Twibell have overseen and participated in the design of several proprietary group reservation systems for CAT, as well as a system for Great Times Out, an air-inclusive golf packaging business they operated for ten years under the USAirways banner.

While these applications, all DOS based, served their purposes well for the time, by the late 90’s, with the new Millennium approaching and fresh solutions required, Malnick and Twibell decided to forego yet another proprietary route. Instead, they licensed some existing “industry developed” software.

In 2000, after two frustrating years working with two different applications (neither of which had the functionality of CAT’s earlier systems), Malnick and Twibell joined with Luis Melo, an experienced developer of travel related web-based software, and Jen Bagshaw, CAT’s IT and administrative manager, to design another new system for CAT. Using the latest database and development technology, their goal was to provide CAT with an up-to-date, fully integrated web-based marketing and group reservation system (see “The Application”).

As development proceeded, the beta version of GroupMinder was introduced to two free-lance travel directors (one of whom was a veteran ski tour operator and the other a professional meeting planner) who assisted CAT in managing its 2000-01 bowl season programs. At the same time, several of CAT’s travel agent partners also used GroupMinder to directly book their clients on CAT’s packages via the system’s “extranet”. The consensus among these users was that GroupMinder was not only easy to learn and use, but that it was the best group reservation application any of them had ever seen--by far.

With this encouragement, the CAT principals and Melo decided to start from scratch and re-engineer the infant system with an eye toward marketing it to a broad spectrum of group travel providers, including: general and specialty tour companies, motorcoach tour operators, charter package wholesalers, group cruise specialists, meeting planners, and incentive houses.

By the summer of 2002, version 1.0 of GroupMinder was ready for beta testing and demonstration, and by end of the year, two companies in addition to CAT were using the system. In 2003, Renae Greene, a 14-year employee of CAT with strong computer application skills, and Nuno Olivera, a recent CSI graduate of Glamorgan University in England joined the GroupMinder effort-- Renae in training and support, and Nuno in development. And, in 2004, Nancy Levitsky, formerly CAT’s operations manager and Tour Coordinator for the Penn State Alumni Association, joined the staff of GTT.

With its introduction at TRAMS Tech University 2005, GroupMinder will be formally launched on a national level. In addition to developing interfaces for ClientBase Plus and TRAMS Back Office, further development of the system calls for adding cruise and meeting-specific user interfaces, tour profit-loss accounting, simplified package building and increased overall functionality.

The Intranet, which forms the functional core of the system, makes it possible for your company to efficiently manage its customers and vendors by enabling users to create and send    e-brochures, make and modify reservations, process payments, e-mail acknowledgements, and generate reports -- all in a straightforward manner.

The Internet component, through the fusion of GroupMinder’s reservation system with your company’s website, allows prospective customers to view and book travel packages online. A clean, crisp presentation--complete with page-by-page instructions and pop-up boxes that highlight package features--creates an easy-to-follow booking format, which in turn, produces immediate efficiencies for your company. Namely, clients can reserve a travel package, have their credit card processed, and receive an instant acknowledgement…all with no intervention from your staff.

 Groupminder’s principle functionality includes:

 
 
Detailed Customer Profile & Travel History
Vendor Contact Files, Interaction Log & Booking History
Marketing System
Easy Reservation Input, Confirmation, & Modification
Inventory Control
Online Credit Card Processing
Reports
Easy System Access by Third Party

GroupMinder, with all its functionality, can be set up in just a matter of hours, including at multiple company sites, and, with no special hardware requirements. All you need is an Internet connection and a PC/Laptop for GroupMinder to be at your fingertips--for use at the office, home or an on-site venue.


 

The GroupMinder Application has been developed using the latest programming languages and platform protocols.

   Programming languages
   Hosting platform
   Server platform
   Client platform
   Database platform
   Methodology

PROGRAMMING LANGUAGES
Six programming languages have been used in the development of GroupMinder

Coldfusion
SQL
XML
JavaScript
Cascading Style Sheets (CSS)
HTML
HOSTING PLATFORM
GroupMinder is hosted by CFX Hosting, a Cisco Certified data center in Louisville, Kentucky. CFX’S fault-tolerant infrastructure features N+1 redundancy to avoid service disruption. To ensure maximum redundancy and uptime,
CFX capabilities further include:

Bandwidth (Internet Connectivity)
Data Backup
Routers and Switches
Electrical Power
Fire Suppression
HVAC
Security and Monitoring

SERVER PLATFORM
GroupMinder uses two DELL high availability PowerEdge rack servers, one for hosting the application (“application server”) and the other for database storage (“database server”). This separation helps minimize server load and shorten response time. The servers have been optimized to accommodate periods of high resource demand and have integrated RAID controllers and “hot” swappable, mirrored, 10,000 RPM, SCSI hard drives that prevent loss of service from a single drive failure.

Both servers run Microsoft Windows 2000 “Advanced Server.” Additional applications have been limited (ColdFusion to the “application” server and SQL to the “database server”) to ensure maximum reliability and minimum conflicts.

CLIENT PLATFORM
For the most efficient operation of the GroupMinder application, GTT makes the following recommendations:

Computer processor
“Intranet” and “Extranet” portals
“Internet” portal

DATABASE PLATFORM
For its database platform, GroupMinder uses Microsoft SQL Sever 2000, a powerful database system that that maximizes system availability, scalability, speed and security.

Availability
Scalability
Speed
Security

METHODOLOGY
GroupMinder has been designed with seven key issues in mind:

Access
Speed
Reliability
Ease of Use
Security
Architecture & Upgrade Flexibility
Disaster Precautions and Disaster Recovery

Download/see the TRAMS Tech U 2005 presentation. Click HERE

 
© 2005 Group Travel Technologies, LLC   All rights reserved.